Contactless check in
• We encourage everyone to sign the waiver prior to coming in. This will speed up the check in process. There will be a link on the confirmation email you will receive after booking or you can click on the “waivers” tab on our website. For those that aren’t able to, we will walk you through how to sign it on your phone or on our computers upon arrival.
• As always, all of our rooms are private. No stranger danger, no additional cost and no further action is necessary to ensure your room will be private.
• We will stagger the room start times in a way such that not more than one group will be in the lobby at the same time.
What is an escape room?
Escape rooms are a new form of entertainment where players are locked in a heavily themed room with other participants where you must follow clues, solve puzzles, find keys, and escape the room in 45-75 minutes depending on the room.
Can i pay for just myseLf when i make my booking?
Yes! When you make a booking, you will only pay for sales tax for the group as a deposit towards the total. The remaining balance will be paid after your experience is over and can be paid with cash, credit/debit card, or with a gift certificate/card.
Why choose la crosse Escape room over another escape room?
There are many factors that go into a successful Escape Room. Here at La Crosse Escape Room I believe the overall experience is just as important as the room itself. As the owner, I personally oversee every aspect of the business, including the running of the rooms, and I make it my #1 priority that your experience is awesome every time! I’ve also made it a point to ensure my game masters run the rooms to my liking to ensure a consistent experience. Our team is the strongest it’s ever been with over half of our crew having a year of experience running hundreds of rooms. As the longest running Escape Room in La Crosse, we have tried and true rooms. We have a large selection of popular room choices that will intrigue even the pickiest of players. We have a very unique space and our rooms are able to accommodate larger groups for corporate events, bachelor/bachelorette parties, and large families. If your experience was anything less than stellar, please personally email me at info@LaCrosseEscapeRoom.com and I will do everything to make it right. We strive for perfection!
Will we be playing with strangers?
No. We offer all private rooms at no extra charge. Once you book a room, it will automatically be closed out to the public and no further action will be necessary to ensure a private room.
Is it scary?
Not really. It depends on which room you choose to do. Currently we have a Bootlegger’s Pub themed room, a Serial Killer room, a Prison Break, a Deserted Island room, A 50’s Diner room, The Electric Chair, and Lost Teddy. Our Serial Killer has some elements that may make some people uncomfortable but it's not the same type of scary you would expect from a haunted house. Rather, the puzzles and props in the room are ones of which you might find in a Serial Killer's lair.
How long does it take?
Currently, Our 50’s Diner, The Electric Chair, Bootlegger’s Pub, Serial Killer, and Deserted Island rooms are all 60 minutes. Our Prison Break is 75 minutes in length. And Lost Teddy is 45 minutes. We will offer more rooms in the future that could vary in length. Please arrive 15 minutes before your session begins. This allows enough time to get checked in, use the restroom if necessary, and get an explanation of some of the rules. Expect your entire session to take roughly 60-90 minutes from the time you enter our facility to the time you leave depending on which experience you choose.
is it DIFFICULT?
Yes, our rooms are meant to be challenging but vary in difficulty. The average success rate hovers around 30% to 90% depending on the room.
Why do we need 3 or more people to play?
We do allow groups of 2 Monday through Thursday for most of our rooms. But please keep in mind, our rooms are meant to be challenging enough for up to the room maximum. Playing a game with less than 3 people can be overly challenging (even overwhelming) especially for first timers. For that reason we suggest having at least 3 people when booking a room. You can still book a room Friday through Sunday with 2 people, but you will have to purchase 3 tickets. Please note, Prison Break physically requires 3 people to complete one of the tasks and the Electric Chair requires 3 people to complete that room. During our busiest times of the year, there will be higher minimums than usual.
What is the cost?
The cost is $29.99 per person plus tax. The cost for Lost Teddy is $22.50 per person (kids and adults) and requires a minimum of 1 adult admission. Home Alone is $32.99 per person plus tax from November through January. Age 4 and under are free.
Can I purchase gift certificates?
Yes! You can purchase gift vouchers online or you can stop by either of our locations and get a physical printed version.
What are your hours?
***CORPORATE DAYTIME BOOKINGS AVAILABLE ANY DAY OF THE WEEK***
319 MAIN STREET LOCATION:
MONDAY: RESERVED FOR CORPORATE BOOKINGS AND PRIVATE EVENTS-PLEASE CALL (608) 518-3891
TUESDAY: RESERVED FOR CORPORATE BOOKINGS AND PRIVATE EVENTS-PLEASE CALL (608) 518-3891
WEDNESDAY: 1:300 PM— 10:00 PM
THURSDAY: 1:300 PM— 10:00 PM
FRIDAY: 1:300 PM — 11:00 PM
SATURDAY: 12:00 PM — 11:00 PM
SUNDAY: 12:00 PM — 10:00 PM
VALLEY VIEW MALL LOCATION (next to the food court-previously hollister:
MONDAY: 11:30 AM-8:00 PM
TUESDAY: 11:30 AM-8:00 PM
WEDNESDAY: 11:30 AM-8:00 PM
THURSDAY: 11:30 AM-8:00 PM
FRIDAY: 10:00 AM-10:00 PM
SATURDAY: 10:00 AM-10:00 PM
SUNDAY: 11:00 AM-8:00 PM
How many people play at once?
Currently up to 8 people can play at a time in Bootleggers Pub, 50’s Diner as well as Prison Break. Lost Teddy is ideally for 6 people or less. 10 people is the room maximum in The Electric Chair, Home Alone, and Deserted Island. If you choose our Serial Killer room, we can accommodate up to 12 people in the room. All together we can accommodate up to 72 people at once between locations. 38 people downtown and 28 at the Valley View Mall or 34 including Lost Teddy.
Are cell phones allowed?
No, this is your chance to set that thing down for an hour! We will keep them secured in a locker until your session is over. If you’re on call for work or need it incase the babysitter calls that is fine. We just ask that you keep it put away until the game is over.
How do I book my tickets?
To purchase your tickets, simply click the BOOK NOW tab on any page. Online bookings are made securely through Resova and require credit or debit card information at the time of booking. All rooms are automatically private without any additional action required.
How far ahead of time can I purchase my tickets?
Our online booking system will allow you to purchase your tickets in advanced up to 3 months from todays date.
what's your cancellation policy?
Due to our booking system, we cannot refund tickets but we can reschedule your session 1 time for you. Tickets are also transferrable.
Do you have any daytime hours during the week?
We will normally be closed Mondays and Tuesdays but we are available for private parties and bookings. We charge an additional $50 booking fee for groups on non-business days or outside of our normal business hours at our downtown location. Please call us to set up your next event at (608) 518-3891.
Can I buy just one ticket?
We're sorry, but unfortunately we require a minimum of 3 players to engage in one of our rooms. If you're wanting to join some friends, you can just pay upon arrival or give us a call at (608) 518-3891 to have it set up for you.
What if i cant handle it and i need out?
If at any time you feel that you absolutely NEED to leave the room, you can. There is an illuminated emergency exit button and the rooms are video and audio monitored by a game master to ensure your safety.
Do you have a restroom?
Yes, we do have several restrooms at our facilities.
whats the minimum age requirement?
We advice a minimum age of 8 and up with the exception of Lost Teddy which is ideally for 6-10 years olds. For the Serial Killer room, the minimum age is 12 unless accompanied by an adult.
where should we park?
There is 2 hour on street parking as well as a parking ramp one block West of our location but it can be tough to find a spot so we suggest coming plenty early to ensure a timely arrival. The 2 hour parking and reserved ramp parking is only enforced during the week until 6:00 P.M. At our Valley View Mall location, the closest parking spot is going to be by the food court entrance.